If you have a while to listen to this you might get a kick (or very, very frustrated) by it.
A Verizon customer tries to convince several supervisors at Verizon that .002 cents/per kilobyte is not the same as .002 dollars/per kilobyte. I think that he explains it very well. Apparently everyone at the Verizon office gets these two things confused and refused to even admit that there is a mistake.
At some point they started quoting "$0.002 per KB or $2.05 per MB" which is correct. Their employees read "$0.002 per KB" as ".002 cents per kilobyte" which is not correct. Where does this confusion come from?
I found this after reading http://xkcd.com/558/